At Future Financial we are committed to providing our customers with a better level of service. If we make a mistake, or our service doesn’t meet your expectations, we want to know.
We want to hear from you. We promise to listen to your feedback, ideas, issues and complaints and respond - with action. We will:
1. Treat you with Respect
Being readily accessible Returning phone calls/responding to emails directed to the General Manager within 24 hours
Following up outstanding issues within 48 hours
Respect the privacy of customers' personal information
2. Resolve issues efficiently
Encouraging all customers to give us their feedback
Acknowledging all complaints within 24 hours
Responding to complaints within 5 working days
Apologising where we get it wrong
3. Be simple & transparent
Simplifying fees and charges and making them easier to understand
Simplifying our products, policies, and processes and to improve our service to you
If we don't meet any of the above, please tell us by contacting: -
Southport QLD 4215
Fax 1300 732 987
Phone 1300 695 626
Most likely we’ll be able to solve the problem on the spot.
We'll send you a letter to acknowledge your complaint and let you know how long we expect it will take to resolve.
We aim to resolve all customer complaints within ten working days.
