How Do We Collect Your Personal Information?
Where reasonable and practical we will
collect your personal information only directly from you.
To Whom Will We Disclose Your Personal
Information?
Were possible, we will inform you, at or before the time of
collecting your personal information, the types of
organisations that we intend to disclose your personal
information to. Prior to disclosure of any of your personal
information to another organisation, we will take all
reasonable steps to satisfy ourselves that:
a. the organisation has a commitment to
protecting your personal information at least equal to our
commitment; and
b. you have consented to us doing so.
Sometimes we are required or authorised by
law to disclose your personal information. Circumstances in
which we may disclose your personal information would be to
a Court or Tribunal in response to a request or in response
to a subpoena; or the Australian Taxation Office.
Direct Marketing
From time to time we may use your personal
information to provide you with current information about
mortgage loans, special offers you may find of interest,
changes to our organisation, or new products or services
being offered by us or any company we are associated with.
If you do not wish to receive marketing
information, you may at any time decline to receive such
information by contacting our office by telephoning 1300
ONWARD or by writing to us at PO Box 10450, Southport, QLD,
4215. We will not charge you for giving effect to your
request and will take all reasonable steps to meet your
request at the earliest possible opportunity.
Updating Your Personal Information
It is important to our relationship that the
personal information we hold about you is accurate and up to
date. During the course of our relationship with you we will
ask you to inform us if any of your personal information has
changed.
If you wish to make any changes to your
personal information, you may contact us. We will generally
rely on you to assist us by informing us if the information
we hold about you is inaccurate or incomplete.
Access To Your Personal Information
We will provide you with access to the
personal information we hold about you. You may request
access to any of the personal information we hold about you
at any time.
To access personal information that we hold
about you, use the contact details specified above. We may
charge a fee for our costs in retrieving and supplying the
information to you.
Denied Access To Personal Information
There may be situations where we are not
required to provide you with access to your personal
information. For example, such a situation would entail
information relating to an existing or anticipated legal
proceeding with you, or if your request is vexatious. An
explanation will be provided to you, if we deny you access
to your personal information we hold.
Business Without Identifying You
In most circumstances it will be necessary
for us to identify you in order to successfully do business
with you, however, where it is lawful and practicable to do
so, we will offer you the opportunity of doing business with
us, without providing us with personal information. Such as
situation would be where you make general inquiries about
interest rates or current promotional offers.
Where sensitive information is collected,
stored, used or transferred about you, we will only use this
information if you have consented; or in the exercise or
defence of a legal claim. Sensitive memberships in trade or
professional associations or trade unions, sexual
preferences, criminal record or health.
How Safe And Secure Is Your Personal
Information That We Hold?
We will take reasonable steps to protect
your personal information by storing it in a secure
environment, and when the information is no longer needed
for any purpose for which the information may be used or
disclosed, it will be destroyed or permanently
de-identified. We will also take reasonable steps to protect
any personal information from misuse, loss and unauthorised
access, modification or disclosure.
Further Information
You may request further information about
the way we manage your personal information by writing or
emailing.
Change In Our Privacy Policy
We are constantly reviewing all or our
policies and attempt to keep up to date with market
expectations. Technology is constantly changing, as is the
law and marketplace practice.
As a consequence we may change this privacy
policy from time to time as the need arises.
This privacy policy came into existence on
21 December 2001.
© Future Financial Pty Ltd
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